Customer Intelligence
Customer Intelligence
Customer Intelligence
Customer Intelligence
Grow revenue. Serve better.
Grow revenue. Serve better.
Capabilities
Capabilities
Lead Management & Collections
Acquisition, conversionARPC growthand collections orchestrationwith AI embedded across the funnel.
Lead Management & Collections
Acquisition, conversionARPC growthand collections orchestrationwith AI embedded across the funnel.
Lead Management & Collections
Acquisition, conversionARPC growthand collections orchestrationwith AI embedded across the funnel.
Operational Intelligence & 100% QA
100% QA coverage with attention scoring theme detection and compliance flags not 5% sampling.
Operational Intelligence & 100% QA
100% QA coverage with attention scoring theme detection and compliance flags not 5% sampling.
Operational Intelligence & 100% QA
100% QA coverage with attention scoring theme detection and compliance flags not 5% sampling.
Revenue, pricing, channel, & segment analytics
Rule-based SOPs plus LLM flexibility with audit lineage and zero hallucination on compliant paths.
Revenue, pricing, channel, & segment analytics
Rule-based SOPs plus LLM flexibility with audit lineage and zero hallucination on compliant paths.
Revenue, pricing, channel, & segment analytics
Rule-based SOPs plus LLM flexibility with audit lineage and zero hallucination on compliant paths.
AI-augmented CX, voice + chat
Agent assist real-time guidance and automated wrap-up across voice and chat.
AI-augmented CX, voice + chat
Agent assist real-time guidance and automated wrap-up across voice and chat.
AI-augmented CX, voice + chat
Agent assist real-time guidance and automated wrap-up across voice and chat.
Case Studies
Case Studies
UK Telco
Collections orchestration
Collections orchestration
THE SITUATION
Manual outbound collections across a large prepaid base; inconsistent follow-up, low recovery.
Manual outbound collections across a large prepaid base; inconsistent follow-up, low recovery.
THE SOLUTION
AI-orchestrated collections: voice agents, negotiation scripts, graduated escalation, human handoff.
AI-orchestrated collections: voice agents, negotiation scripts, graduated escalation, human handoff.
KPIs IMPACTED
•
Recovery rate up
•
Recovery rate up
•
cost per recovered dirham down
•
cost per recovered dirham down
Prompt library
Prompt library
Model orchestration
Model orchestration
Exception routing
Exception routing
Indian Bank
Field force orchestration
Field force orchestration
THE SITUATION
Field officers on flat, gut-feel day plans; cross-sell missed on collection visits.
Field officers on flat, gut-feel day plans; cross-sell missed on collection visits.
THE SOLUTION
Orchestrated field operations: ML-ranked day plans, voice-note capture, cross-sell nudges, CRM writeback.
Orchestrated field operations: ML-ranked day plans, voice-note capture, cross-sell nudges, CRM writeback.
KPIs IMPACTED
•
50%+ field productivity
•
50%+ field productivity
•
cross-sell with zero added headcount
•
cross-sell with zero added headcount
Prioritisation framework
Prioritisation framework
Talk-to-data
Talk-to-data
Knowledge graph RAG
Knowledge graph RAG
Asian Consumer Brand
Intelligence engine
Intelligence engine
THE SITUATION
Signals buried in customer conversations and operating data; no single leadership view.
Signals buried in customer conversations and operating data; no single leadership view.
THE SOLUTION
End-to-end intelligence engine: triages customer conversations into ranked signals, fires, upsides, horizons.
End-to-end intelligence engine: triages customer conversations into ranked signals, fires, upsides, horizons.
KPIs IMPACTED
•
Revenue at risk owned weekly
•
Revenue at risk owned weekly
•
decisions same-day, not monthly
•
decisions same-day, not monthly
Talk-to-data
Talk-to-data
KPI dashboards
KPI dashboards
Model orchestration
Model orchestration
CONTACT
Ready to Augment your Customer Intelligence?
Ready to Augment your Customer Intelligence?
Ready to Augment your Customer Intelligence?
Ready to Augment your Customer Intelligence?
Let's explore how we can help you build an Al-native organization with measurable outcomes.
Let's explore how we can help you build an Al-native organization with measurable outcomes.
info@aistra.com
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India
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UAE
UK
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Business Lines
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