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CX

CX

Revolutionizing Customer Care with AI-Powered Human Experience
Revolutionizing Customer Care with AI-Powered Human Experience
Revolutionizing Customer Care with AI-Powered Human Experience

50%+ Productivity Gains

Expanded Capability

Scalable Technology

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Why Us

At Aistra, we bring together the best …

At Aistra, we bring together the best …

The best of generative AI, code-based logic and human expertise. Our highly configurable platform, and the deep domain expertise of out team empowers us to build designed-for-purpose, reliable AI-supported customer care solutions, that we offer to our partners with an agile business model.

Highly Configurable Platform – Built for enterprises

Hybrid Orchestrator – Best combination of GenAI and rule-based logic

Augmented AI - Pairing AI with the right human talent

End-to-End Execution – Comprehensive solutions ensure full-scale implementation

Deep Doman Expertise – 80+ years of collective technology and implementation experience

Our Toolkit

The instruments of our symphony are brought in from the best available latest technologies. Sometimes we can find the right tool from other creators. Other times, we need the perfect tool, made specially for customer care centers – Hence the Customer Experience Toolkit.

The Customer Experience Toolkit enables faster development driven by reusable tools. This toolkit includes essential building blocks of AI Agents, Agent Assist, Conversational Analytics and Quality Assurance

Virtual AI Agent

Powered by the best LLMs

  • Capable of human-like conversations with customers

  • Capable of human-like conversations with customers

  • Capable of human-like conversations with customers

  • Real time responses with low latency

  • Real time responses with low latency

  • Real time responses with low latency

  • Appropriate intonation and empathy

  • Appropriate intonation and empathy

  • Appropriate intonation and empathy

  • 80+ languages supported

  • 80+ languages supported

  • 80+ languages supported

  • 8+ channels including Voice, WhatsApp, App, Website, Instagram & Facebook messenger

  • 8+ channels including Voice, WhatsApp, App, Website, Instagram & Facebook messenger

  • 8+ channels including Voice, WhatsApp, App, Website, Instagram & Facebook messenger

  • Can handle both inbound and outbound communication

  • Can handle both inbound and outbound communication

  • Can handle both inbound and outbound communication

  • Adept in open-ended discussions and seamless context switching

  • Adept in open-ended discussions and seamless context switching

  • Adept in open-ended discussions and seamless context switching

  • Resolve issues beyond typical workflow boundaries

  • Resolve issues beyond typical workflow boundaries

  • Resolve issues beyond typical workflow boundaries

Agent Assist

Realtime assistance to your human agents

  • AI listens to the call between customer and human agent, and provides ideal responses

  • AI listens to the call between customer and human agent, and provides ideal responses

  • AI listens to the call between customer and human agent, and provides ideal responses

  • Suggests agent the exact response to be given to the customer

  • Suggests agent the exact response to be given to the customer

  • Suggests agent the exact response to be given to the customer

  • AI connects to your multiple backend systems, fetches and analyzes the data, and provides the final answer to the agent

  • AI connects to your multiple backend systems, fetches and analyzes the data, and provides the final answer to the agent

  • AI connects to your multiple backend systems, fetches and analyzes the data, and provides the final answer to the agent

  • No need to put the customer on hold

  • No need to put the customer on hold

  • No need to put the customer on hold

  • Ensures that agent follows the SOP

  • Ensures that agent follows the SOP

  • Ensures that agent follows the SOP

  • Automates after call work / summarization

  • Automates after call work / summarization

  • Automates after call work / summarization

  • Improve efficiency by 30%

  • Improve efficiency by 30%

  • Improve efficiency by 30%

Conversational Analytics

Performance monitoring of agents - designed by experts, powered by AI

  • Presents a comprehensive view of your customer care center in one place

  • Presents a comprehensive view of your customer care center in one place

  • Presents a comprehensive view of your customer care center in one place

  • Custom built by experts having years of customer center experiences, in close client collaboration

  • Custom built by experts having years of customer center experiences, in close client collaboration

  • Custom built by experts having years of customer center experiences, in close client collaboration

  • Generates detailed insights on the conversations & useful alerts

  • Generates detailed insights on the conversations & useful alerts

  • Generates detailed insights on the conversations & useful alerts

  • Also enables custom real-time Dashboards, Reports and Data Analysis

  • Also enables custom real-time Dashboards, Reports and Data Analysis

  • Also enables custom real-time Dashboards, Reports and Data Analysis

AI Quality Assurance

Detailed Agent and Use cases level quality assessment by AI

  • AI performs quality checks on the recorded customer calls,

  • AI performs quality checks on the recorded customer calls,

  • AI performs quality checks on the recorded customer calls,

  • Suggests feedback for improvement

  • Suggests feedback for improvement

  • Suggests feedback for improvement

  • Empowers QC for 100% calls vs ~2%

  • Empowers QC for 100% calls vs ~2%

  • Empowers QC for 100% calls vs ~2%

  • Supports custom parameters definitions for assessment

  • Supports custom parameters definitions for assessment

  • Supports custom parameters definitions for assessment

  • Pinpoints exact conversation points with appropriate feedback

  • Pinpoints exact conversation points with appropriate feedback

  • Pinpoints exact conversation points with appropriate feedback

  • Reduces agent variability

  • Reduces agent variability

  • Reduces agent variability

Products

Products

Delivering customer delight across a range of real-world use cases
Delivering customer delight across a range of real-world use cases
Delivering customer delight across a range of real-world use cases

Core Products

Applications