Why Us
The best of generative AI, code-based logic, and human expertise unified into end-to-end transformation operations for customer care. Our highly configurable platform and deep domain expertise empower us to build designed-for-purpose, reliable AI-supported solutions, delivered with an agile and outcome-oriented business model.
Highly Configurable Platform – Built for enterprises
Hybrid Orchestrator – Best combination of GenAI and rule-based logic
Augmented AI - Pairing AI with the right human talent
End-to-End Transformation Operations Comprehensive solutions that drive full-scale implementation and sustained performance improvement
Deep Domain Expertise – 80+ years of collective technology and implementation experience
Our Toolkit
The instruments of our symphony are brought in from the best available latest technologies. Sometimes we can find the right tool from other creators. Other times, we need the perfect tool, made specially for customer care centers – Hence the Customer Experience Toolkit.
The Customer Experience Toolkit enables faster development driven by reusable tools. This toolkit includes essential building blocks of AI Agents, Agent Assist, Conversational Analytics and Quality Assurance
Virtual AI Agent
Powered by the best LLMs
Capable of human-like conversations with customers
Real time responses with low latency
Appropriate intonation and empathy
80+ languages supported
8+ channels including Voice, WhatsApp, App, Website, Instagram & Facebook messenger
Can handle both inbound and outbound communication
Adept in open-ended discussions and seamless context switching
Resolve issues beyond typical workflow boundaries
Agent Assist
Realtime assistance to your human agents
AI listens to the call between customer and human agent, and provides ideal responses
Suggests agent the exact response to be given to the customer
AI connects to your multiple backend systems, fetches and analyzes the data, and provides the final answer to the agent
No need to put the customer on hold
Ensures that agent follows the SOP
Automates after call work / summarization
Improve efficiency by 30%
Conversational Analytics
Performance monitoring of agents - designed by experts, powered by AI
Presents a comprehensive view of your customer care center in one place
Custom built by experts having years of customer center experiences, in close client collaboration
Generates detailed insights on the conversations & useful alerts
Also enables custom real-time Dashboards, Reports and Data Analysis
AI Quality Assurance
Detailed Agent and Use cases level quality assessment by AI
AI performs quality checks on the recorded customer calls,
Suggests feedback for improvement
Empowers QC for 100% calls vs ~2%
Supports custom parameters definitions for assessment
Pinpoints exact conversation points with appropriate feedback
Reduces agent variability
Intellectual Property
Core Products
Applications